Introducing
GlassTable
Read Between the Courses.
A Private Review System for Fine Dining & Luxury Hotel Staff
Share insights, avoid problem guests, and improve service quality.
As a hospitality professional, you face the challenge of tailoring your service to each guest’s unique needs. But what if you had access to a private, secure platform where you could easily share and view feedback on guests from other professionals—everything from previous server's notes on allergies and service preferences to tipping patterns and behavior?Introducing a new platform designed by hospitality workers, for hospitality workers. Share honest reviews about customers, avoid the pitfalls of problematic guests, and provide the best possible service.
Just like Glassdoor lets employees rate their employers, and Uber drivers rate passengers, our platform allows hospitality staff to rate and review guests. This empowers servers and hotel staff to provide exceptional service tailored to each guest’s needs, while creating a more efficient, transparent, and rewarding work environment.
Key Features:
• Anonymity & Privacy: Share reviews without revealing your identity.• Customizable Tags: Identify guests who are needy, high-maintenance, or generous tippers.• Quick & In-Depth Reviews: Star ratings with the option for detailed notes.• Integration with Reservation Systems: Sync data from OpenTable/Resi for streamlined reviews.
As the platform scales, guests will know that they are accountable for how they treat their hospitality workers, creating a powerful incentive to treat waitstaff with kindness and respect. This fosters a culture of mutual respect, where great service is rewarded, and positive interactions become the standard.
We’re currently building the platform and want to hear from you. Join our beta test and help us shape the future of fine dining and hospitality service.
What is this platform about?This platform is designed for fine dining servers and high-end hotel staff to rate and review guests based on their behavior, preferences, and tips. It allows staff to share insights about customers to improve service and create a better guest experience, all while maintaining confidentiality and privacy.Why would this be helpful to me as a server or hotel staff?As a server or hotel staff, you will gain valuable insights into guest behaviors, preferences, and potential pain points. This helps you tailor your service for each customer—whether they have dietary restrictions, a particular way they like to be served, or a pattern in tipping. It also allows you to be aware of challenging guests in advance, making your job easier and improving customer satisfaction.How does this benefit guests?Guests benefit from this platform because it allows servers and hotel staff to better understand their needs and preferences. With insights into past behaviors and service patterns, staff can anticipate requests and deliver a more personalized experience. This means guests will receive faster, more attentive service, and dining or hotel experiences tailored to their specific likes and dislikes.Is my identity kept anonymous when I rate guests?Yes, your identity will remain anonymous to the guests being reviewed. Only other verified staff members can see your ratings and reviews. You can rate and review guests without the fear of retaliation or discovery.Can I rate and review guests if they haven’t made a reservation through OpenTable or Resi?The system primarily integrates with OpenTable and Resi, but it is designed to allow you to rate and review guests based on your experiences. For guests who don’t use those platforms, you can manually add feedback after serving them.
Can guests dispute or remove a review?Yes, guests will have the option to dispute a review. There will be a moderator panel that reviews disputed ratings. Additionally, guests can pay for a premium service to remove a review, giving them the chance to address any misunderstandings.Will this system be used globally, or is it only for certain regions?The platform is designed to scale internationally. We aim to include restaurants and hotel staff from around the world, ensuring that no matter where you work, you can benefit from this service.How will restaurant owners and managers access the system?Restaurant managers and owners will have access to the platform to monitor reviews and ensure staff participation. They can verify staff members and approve feedback to ensure accuracy. The system will be fully authenticated with company permission to protect against false reviews.How does the monetization model work?Servers and staff will not be required to pay for the service. Instead, the cost will be covered by the restaurants and hotels participating in the platform. The goal is to give staff valuable tools for improving their work environment without financial barriers.Can I get in trouble for rating guests negatively?No, as long as you are providing honest and accurate feedback. The platform ensures that all reviews are kept confidential and are only accessible to verified staff members. The system is designed to improve the service quality for everyone, not to foster any kind of negative conflict with customers.How will the guest information be displayed on my chit?When you receive a chit for a table, the guest’s rating, detailed review, and insights (such as dietary preferences, tipping patterns, etc.) will be included. This will help you prepare and serve them better, providing a more personalized experience based on prior feedback.What happens if there is a mistake in the review?If there is an issue or error with a guest’s review or rating, you can report it to the platform’s support team for review. A moderator panel will assess the review and, if necessary, correct or remove it. This ensures the reviews remain accurate and fair for all users.How is the system verified to be fair and trustworthy?The platform will authenticate users based on their employment with a verified restaurant or hotel. Only staff members who are authenticated by their employer will have access to the review system. This reduces the chance of fraudulent reviews and maintains the integrity of the platform.
